Shipping and returns

Click & Collect:
If you want to pick up an order in Arnhem, pay via ‘Click & Collect’. You will receive an email from us when your order is ready. If you have forgotten to add something to your order, please email me and I will see how we can arrange it so that you can pick up everything at the same time.

Shipping:
Within the Netherlands, free shipping is possible from €75,- excluding shipping costs, this is calculated when ordering. Orders within the Netherlands are shipped with PostNL. If you want to pick up your order at a PostNL parcel point, please indicate this in the comments field with your order.

We have moved and that’s why the store is now a showroom and can only be visited by appointment.. You can book an appointment online to visit the showroom.click here to make an appointment.

Free shipping within Europe from €250 (excluding shipping costs) and €375 outside Europe. Outside the Netherlands, we ship with DHL / DPD / Fedex / PostNL depending on the location and weight. We ship to most places worldwide.

The Shipping costs are automatically calculated based on the address, if the location is not listed, please contact us. If we find a much more favorable rate for shipping, the excess shipping costs will be credited.

Items shipped from the EU, may be subject to taxes, customs duties and possibly additional charges imposed by the destination country. The payment of these costs are for the buyer and not for Recht en Averecht.

Processing your order
Orders will be shipped from Tuesday through Friday. We try to ship orders within 2-3 days after receiving the payment, during the current Covid pandemic there may be delays due to the heavy traffic at the carriers, we hope you understand.

In the unfortunate event that we do not have all items in stock, we will try to contact you as soon as possible (by phone or e-mail) to find a suitable solution.

Please note that items ordered with a pre-order will not be shipped until the entire order is completed and ready to ship. If you would like to receive the other items immediately, please place 2 separate orders.


Track en Trace
We ship all items with track & trace as standard. Uw track & trace-code wordt rechtstreeks naar u verzonden door onze vervoerder, het kan soms 12-24 uur duren voordat het zichtbaar is.

Check your spam filter if you have not received the email, or check the track and trace yourself on our website.

Delivery time
Although we try to deliver your order to you as quickly as possible, delivery times outside the Netherlands may vary. For a full list of international average delivery times, please refer tothis document from PostNL.

Return:
You can return your purchased items within 14 days of receipt, with the exception of items made on request or specially ordered for you from a supplier. Sale items are excluded from the return option.

If you wish to return items, you must contact us before returning them. 65 / 5000 Vertaalresultaten All items must be returned in perfect condition. We will fully refund the amount of the returned items and if we have shipped incorrect items to you or shipped damaged or defective goods, we will also refund the shipping costs for your order. If you return a part and the shipment fell within the ‘free shipping’ amount, we will deduct the shipping costs from the return amount if the remaining amount is not sufficient to qualify for ‘free shipping’. The return costs are for the customer

We do not reimburse shipping costs for returned orders if you have changed your mind or decided you don’t want the items you ordered. The shipping costs incurred by you will only be refunded under the following circumstances:

• We have sent you wrong items
• We have shipped defective or damaged goods to you