Shipping and returns

Shipping
Free shipping for orders above € 75 within the Netherlands. Orders are chipped with PostNL.

Orders will be shipped from Tuesday through Friday. If you order before 15:00 am, I’ll try to send your order that same day. Above €75,- you get from us a gift worth the shipping costs. We ship the package via Post.nl for the currently applicable tariffs. Within Europe, packages are sent with DPD and outside Europe with PostNL.

Free shipping from € 135 within Europe. Orders are shipped with DPD
We ship to most places worldwide.

Outside Europe, orders are shipped with PostNL or DHL, depending on the location.
the Shipping costs are automatically calculated based on the address, if the location is not listed, please contact us.

Processing your order
Orders are shipped from Tuesday to Friday. We try to send orders within 2 days after receiving the payment.

In the unfortunate event that we do not have all items in stock, we will try to contact you as soon as possible (by phone or email) to find a fitting solution.

Please note that items ordered together with a pre-order, won’t be send out until the entire order is complete and ready to ship. If you wish to receive the other item(s) immediately, you would have to place 2 separate orders.
Track & Trace
We ship all items standard with track & trace. Your track & trace code is send to you directly by our postal service company, which can sometime take up to 12-24 hours after drop off.

Please check your spam filter in case you haven’t received the email, or check the track and trace yourself on our website.

Delivery Time
Although we try to get your order to you as fast as we can delivery times outside of the Netherlands can vary. For a full list of international average delivery times please refer to this document from PostNL.

Returns
You may return your purchased items within 14 days or receiving, excluding items that are made to order or ordered at a supplier on request. Sale items are excluded from the return option.

If you would like to return items, you must contact us before returning them. All items must be returned in perfect condition. We will fully refund the amount of the returned items and if we shipped incorrect items to you or sent damaged or faulty goods, we will also refund the shipping costs for your order.

We will not refund shipping costs for returned orders if you have changed your mind or have decided that you do not want the items ordered. Shipping costs incurred by you returning the goods will only be refunded under the following circumstances:

• We shipped incorrect items to you
• We shipped faulty or damaged goods to you